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Phone Systems :: Nortel Call Center
Nortel Call Center
The Norstar Basic Call Center System for both the Call Pilot 100 and Call Pilot 150 platforms is compatible with the Norstar Compact and Modular Integrated Communications Systems . This Call Center supports 20 configured agents, 2 skill-sets, 20 routing steps/skill-set, 30 built-in announcements, 15 lines, 2 skill-set mailboxes, 20 Intelligent overflow rules/skill-sets, 15 simultaneous incoming calls in the system, and all agents can be supervisors. Reporting package shows real-time statistics, historical statistics, and supports hardware and software wallboards.
Features:
- Call Center is a key-coded option requiring no additional hardware.
- Keycode obtained separately from Call Pilot 100.
- Keycode included with CallPilot 150.
- Fully functional informal Call Center featuring Call Queuing, Routing, Reporting, and Supervisory Functions.
- Skill-based routing ensures the caller gets the appropriate support person for call center functionality in a small business environment.
- Intelligent Overflow rules for each Skillset.
- Real-time and historical reporting for accurate detailed reports.
- Choice of software or hardware wallboard support for traditional or advanced Call Centers with reporting.
- Fully integrated with voicemail.
- Supports routing to Mailboxes, CCR Trees, and
Auto-Attendant.
- CLID Displayed on Agent's Telset before call answered (configurable).
- Call Forward to Voicemail on Agent sets.
- Split-out Supervisor functionality as a separate feature.
- Custom Auto-Attendant transfer supported
If your business requires a larger call center with more functions including voice over IP then the Call Center professional on the Nortel BCM Business Communications Manager is the system for you!
Not sure what phone system you need? Fill in our quote request and we will get back to you within 24 hours with a phone system that meets the needs of your office along with an unbeatable price.
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